• clearly communicate our personal information handling practices
• enhance the transparency of our operations
• give individuals a better and more complete understanding of the sort of personal information that we hold, and the way we handle that information.

• whether the information or opinion is true or not; and
• whether the information or opinion is recorded in a material form or not.

• your personal details such as your name, addresses, telephone numbers, email, age and gender
• health information, such as whether you are a bowel cancer patient or details of your bowel cancer experience
• what, how and when you buy from us
• payment details used for purchasing products or making a donation, such as credit card or other financial details (which we endeavour to use secure, encrypted services)
• whether you have taken up some of our other offerings, such as signed on to participate in one of our campaigns i.e. Meat Free Week, as well as our mobile applications.

• we have the consent of the individual;
• we collect the information in the course of our activities relating to individuals, such as those who are in contact with us, from health professionals and service providers or individuals’ next of kin in relation to those activities;
• the information is necessary for research relevant to public health, compilation or analysis of public health statistics, or the management or monitoring of a health service and that purpose cannot be served by collection of non-identified information and it is impracticable to seek the individual's consent; or
• we are otherwise authorised by law or from publicly accessible databases or registries.

• To provide services through our Patient Services Team, online health platforms or through our Digital Channels;
• Marketing and communications regarding donations, product purchases, campaigns and other events i.e. you sign up to receive our newsletter or to receive other forms of information from us;
• Providing you with information on our initiatives and campaigns i.e. Meat Free Week, competitions and surveys;
• The management of our volunteering, sponsorship and other support programs i.e. Peer-to-Peer Support Network; and
• Additional services such as communicating with you in relation to our operations, activities and objectives, as well as to verify personal information and improve and evaluate our programs and services and to comply with relevant laws.

• for the purposes for which you specifically provided it including, without limitation, to enable us to respond to your inquiries and fulfil your requests;
• for purposes you would reasonably expect the information to be used from which you provided your consent;
• to tell you about our work, products, services, programs, and offers that we believe may be of interest to you (such as our newsletter) via email, SMS, telephone or postal mail or via our Digital Channels;
• to allow you to use, communicate and interact with others on our Digital Channels, including via online (including patient-reported experience and outcomes) health platforms linking patients (and their families/carers) and health professionals (eg clinicians) to access and share data and improve bowel cancer treatment experiences;
• to personalise your experience on the our Digital Channels, including by presenting products and offers tailored to you;
• to send you information about your relationship or transactions with us;
• for our records and reporting or statistical analysis relevant to public health;
• to allow you to send emails to other people through our “send to a friend” type functionality. (By electing to use this functionality, you are telling us that you confirm on behalf of your friend that they agree to provide us with their name and email address for that purpose. Your friend’s information will only be used to send the forwarding email and is not saved in our databases.);
• for our internal business purposes, such as data analysis, audits, developing new products, enhancing our website, improving our services, identifying usage trends, determining the effectiveness of our promotional campaigns;
• to allow you to participate in sweepstakes, contests and similar promotions and to administer these activities (Some of these activities have additional rules, which could contain additional information about how we use and disclose your Personal Information, so we suggest that you read these rules carefully);
• to complete and fulfil your order, or otherwise provide you with products or services, for example, to process your payments, have your order delivered to you, communicate with you regarding your purchase and provide you with related customer service;
• research purposes, such as to participate in trials or to fund research into bowel cancer causes, as well as prevention, diagnosis, treatment and survivorship. Personal information collected for research purposes will not be used for direct marketing unless we have obtained your consent and research studies may also require further ethics approval which may have additional obligations relating to personal information (e.g. as required by the Australian Human Research Ethics Committee (HREC); and
• such other purposes permitted or required by law, which may include emergency situations and assisting health or law enforcement agencies.

• Taking information security measures to protect electronic materials and materials stored and generated in hard copy, including contracting with our third party suppliers to comply with privacy and security obligations.
• Taking reasonable steps to destroy or de-identify personal information when it is no longer needed for the purpose for which it was collected, subject to any requirements at law or as required under our audit or records retention policies or procedures.
• Our Digital Channels will use appropriate technology aimed at security for processing personal information for on-line transactions to protect personal details including credit card information.
• Our staff and volunteers who may have access to personal and/or sensitive information in the course of their duties are provided training on privacy and confidentiality obligations.

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• to organisations that are affiliated with us, that is, are part of the Bowel Cancer Australia brand to further the purposes described in Section 7 (i.e. fulfilment of orders via manufacturer of BowelScreen Australia® test kits). We will not share your Personal Information with our affiliates for their marketing purposes;
• to our local and offshore third party service providers who provide services on our behalf, such as website or platform hosting, data analysis, payment processing, order fulfilment, infrastructure provision, IT services, customer service, email delivery services, credit card processing, auditing, list management services, training, and other similar services. (These third parties will be supplied with or have access to your Personal Information for the purpose of providing these services to us or on our behalf);
• to third party sponsors of sweepstakes, contests and similar promotions, if you opt-in to participate; and
• to a third party in the event of any reorganisation, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).

• Browser information
• Information collected through cookies, pixel tags and other technologies
• Demographic information and other information provided by you or our Independent Sales Representatives
• Aggregated information

• Certain information that is collected by most browsers, such as your computer type (Windows or Macintosh), screen resolution, operating system version and Internet browser type and version.
• Demographic information, such as your location, education, profession, age, gender, as well as other information, such as your hobbies and special interests when you voluntarily provide this information to us. Unless combined with Personal Information, this information does not personally identify you or anyone else.

Merchandise

Rejection of orders
We reserve the right to reject an order for any reason, including without limitation where: